Delivery & Returns

Delivery

Working days are Monday to Friday, excluding public holidays. Delivery options and costs for your address are shown at checkout before you pay. Every order is shipped with tracking, and we email you the tracking link as soon as your order leaves us.

Orders delivered outside the country we ship from may be subject to import duties and taxes, which are the responsibility of the recipient unless stated otherwise at checkout.

Returns

You can return items within 30 days of receiving your order. Items must be unworn, unwashed and in their original condition, with all tags attached.

1. Email support@isaluxe.com with your order number and the items you'd like to return.
2. We'll send you the return address and instructions.
3. Once your return arrives and is checked, your refund is made to the original payment method within 10 working days.

For hygiene reasons, underwear, swimwear and pierced jewellery cannot be returned unless faulty. If an item arrives faulty, damaged or incorrect, contact us with photos and we'll put it right at no cost to you.

Full details are in our Shipping Policy and Refund Policy.