Terms of service

These terms apply to every order placed on isaluxe.com. Please read them before you shop. By placing an order you confirm that you accept them.

General

This website, isaluxe.com, is operated by Isaluxe. In these terms, "Isaluxe", "we", "us" and "our" refer to Isaluxe, and "you" refers to the person visiting the website or placing an order.

We may update these terms from time to time. The version shown on the website when you place your order is the one that applies to that order.

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

Communication

We will contact you by email about your order, delivery and any return. Please make sure the email address you give us is correct and check your spam folder if you are expecting a message.

You can reach us at any time through our Contact Us page or at support@isaluxe.com. We reply on working days, as quickly as we can.

Marketing emails are only sent if you have signed up for them, and you can unsubscribe at any time using the link in each email.

Orders

When you place an order you will see a confirmation page and receive an email with your order number. This confirms that we have received your order; the contract between us is formed when we dispatch your items.

We may decline or cancel an order, for example if an item is out of stock, if there is an obvious pricing error or if a payment cannot be verified. If this happens we will tell you by email and refund any amount you have paid in full.

To change or cancel an order, contact us as soon as possible. Once an order has been dispatched it can no longer be changed, but you can return it under our returns terms.

Price

Prices are shown in the currency selected on the website and include any applicable sales taxes unless stated otherwise. Delivery costs are added at checkout before you pay.

We check our prices carefully, but mistakes can happen. If we find an error in the price of an item you have ordered, we will contact you and give you the choice of continuing at the correct price or cancelling the order.

Prices and promotions can change at any time, but changes do not affect orders that have already been confirmed.

Payment

The payment methods available for your region are shown at checkout. Payment is taken when you place your order.

All payments are processed securely by our payment providers. We never see or store your full card details.

Your bank may ask you to approve the payment in its app or by code. If a payment is declined, please check your details with your bank or try another payment method.

Delivery

Delivery options, prices and estimated times for your address are shown at checkout. Estimated times start from the day your order is dispatched and are not guaranteed, as they depend on the courier and, for international orders, on customs.

Orders delivered outside the country we ship from may be subject to import duties and taxes, which are the responsibility of the recipient unless stated otherwise at checkout.

Full details are in our Shipping Policy and on our Deliveries page.

Returns & Exchanges

If you change your mind you can return unworn items within 30 days of receiving your order for a refund to your original payment method.

Items must be unworn, unwashed and in their original condition with all tags attached. For hygiene reasons some items, such as underwear, swimwear and pierced jewellery, cannot be returned unless faulty.

To exchange an item, return it for a refund and place a new order. Full details are in our Refund Policy and on our Returns page. Your statutory rights are not affected.

Privacy Policy

We only use your personal information to process your order, provide customer service and, if you agree, send you news about our collections.

How we collect, use and protect your information, and the rights you have over it, is explained in our Privacy Policy. You can manage your marketing preferences on our GDPR page.

Ethical Trade Policy

We expect everyone who makes our pieces to be treated fairly and safely. We work with suppliers who share that commitment and who respect the basic rights of their workers, including fair pay, safe working conditions and freely chosen employment.

We do not tolerate forced labour, child labour or any form of modern slavery in our supply chain, and we review our suppliers regularly.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

Our total liability for any order is limited to the price paid for that order. Nothing in these terms limits our liability where it would be unlawful to do so, or affects your statutory rights as a consumer.

We are not responsible for delays or failures caused by events outside our reasonable control.

Copyright

All content on this website, including images, text, graphics and the Isaluxe name and logo, belongs to Isaluxe or is used with permission. You may view it for your own personal, non-commercial use, but you may not copy, reproduce or distribute it without our written permission.

Severability

If any part of these terms is found to be invalid or unenforceable, that part will be removed and the rest of the terms will continue to apply.

Entire Agreement

These terms, together with our Privacy Policy, Refund Policy and Shipping Policy, make up the whole agreement between you and us for any order you place, and replace any earlier discussions or arrangements.

Law

These terms are governed by the laws of England and Wales. If you live elsewhere, you may also have the benefit of the mandatory consumer protection laws of your own country, and you may bring a claim in your local courts.